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Terms and Conditions

1. General

By accessing or purchasing products from Morecare Mobility & Rehabilitation Solutions (“Morecare,” “we,” “our,” or “us”), you agree to abide by the following terms and conditions. These terms apply to all users of the website, including customers, dealers, and distributors.

2. Product Information

  • All product descriptions, images, specifications, and prices are provided to the best of our knowledge and are subject to change without notice.
  • Customizations may be requested prior to placing an order. Once production begins on custom-made products, cancellation or return may not be possible.

3. Order Acceptance & Payment

  • Orders are processed only after full payment confirmation.
  • Payment can be made via secure online gateways, bank transfers, or other approved methods listed on our website.
  • We reserve the right to accept or reject any order.

4. Shipping & Delivery

  • Standard dispatch time is 12–24 hours after payment is received.
  • Delivery within India usually takes 3–5 business days, depending on the product size and location.
  • All deliveries are insured against transit damage. If damage is found, it must be reported within 24 hours of delivery.

5. Returns & Refunds

  • Returns are accepted only in the case of:
    • Manufacturing defects
    • Transit damage (must be reported within 24 hours of delivery)
  • Custom-made or personalized products are non-returnable.
  • Refunds are processed only after return verification and approval by our quality control team.
  • Return shipping charges may apply in certain cases.

6. Warranty

  • All Morecare products come with a standard warranty, typically ranging between 1 to 3 years, depending on the product type.
  • Warranty covers manufacturing defects and electrical components (if applicable), but not physical damage due to misuse or unauthorized repairs.
  • Please retain your invoice or order number for warranty claims.

7. Product Use & Liability

  • Our products are to be used under the guidance of trained professionals (e.g., therapists, caregivers, doctors) especially for medical and rehabilitation applications.
  • Morecare is not liable for any injury or harm caused due to misuse, negligence, or improper installation.

8. Dealer/Distributor Policy

  • Partners must meet eligibility criteria as per our business model.
  • All dealer/distributor pricing, margins, and obligations are governed by separate agreements.

9. Privacy Policy

  • We respect your privacy. Information collected during purchases or inquiries is used solely for order fulfillment, service improvement, and communication.
  • For more details, please refer to our Privacy Policy.

10. Customer Support

  • Our customer support team is available on phone and WhatsApp.
  • For inquiries, installation help, or product support, you can contact us during business hours (Mon–Sat, 9 AM – 6 PM).

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